Automated Service Scheduling
Information is power. Insightful information empowers our customers to make decisions that simplify maintenance and management while lowering operating costs of HVAC systems including air conditioning and refrigeration.
Our field service and office personnel are equipped with Tech Tool, a real-time information management platform that simplifies the entire HVAC maintenance management process. Tech Tool is tied to our internal systems, which provide fully automated service dispatch and tracking.
These technologies enable us to provide clients with:
- An online portal for quotes, invoices, work orders, and equipment repair histories – all instantly updated
- Actionable, on-the-spot work order production and direct reporting to the client
- Notes with site-specific protocols so every technician is familiar with the client’s site
- Faster and more accurate service dispatch, scheduling, and invoicing
If you’d like to learn more about how our technology improves our customer service, we invite you to read this Case Study.